FAQ
We are now shipping to the USA, Canada, Mexico, EU, Australia, New Zealand, China, Hong Kong, Japan, South Korea, Thailand, Singapore, India, Malaysia, Russia, and Philippines. Please sign up for our newsletter to be notified once we begin shipping in additional regions. Thank you! For order inquiries with shipping to the Middle East, please see our distributor website: www.treendat.com
If you are interested in becoming a retailer or distributor, please contact us at support@supercallatech.com
International orders may be subject to local import duties and taxes (VAT). Orders shipping to the EU and UK will be charged the appropriate VAT rate at checkout. Please note that we are not responsible for any local customs/duties fees that your package may incur upon import. VAT and duties/customs fees are non-refundable. Please be sure to review the rules and regulations of your shipping destination country regarding import duties and taxes.
Due to COVID-19, shipping may take longer than usual, so please allow 2-3 weeks for your order to arrive.
Once your order is shipped, you will receive an email confirmation with your tracking number. Due to processing delays, please allow 7-10 business days for your tracking number to begin showing updates.
Yes! We have ensured that our cables will be fully capable of fast, safe data transfer for all your photos, syncing, music, etc. just like the cable that comes with your phone.
Yes! SuperCalla is compatible with universal fast charging standards for smartphones. We also offer a USB C to USB C charging cable with 100W 5A PD charging capabilities.
You can use SuperCalla to charge your cell phone from your laptop or computer's USB port. You can also charge a compatible laptop/notebook with a compatible SuperCalla cable.
We have done extensive testing and research to make sure they will not damage your device or external hard drives. Below are a few articles to comfort your worries.
APPLE DEVICES:
All iPhone models from 2012-2023 have a Lightning/iPhone port. iPhone models from 2023 and later have a USB C port.
Most iPad models have a Lightning/iPhone port. The iPad Pro introduced in 2018, as well as some other newer iPad models, have a USB C port. Before selecting your cables, please confirm which type of port your iPad has.
Most current Macbook models contain USB C ports, however some older Macbook models have USB A ports. Before selecting your cables, please confirm which type of port your Macbook has.
Please note that our cables do not support Thunderbolt. Please refer to our cable specifications below.
ANDROID DEVICES:
Most current Android devices have a USB C port, though some older devices may have a Micro USB port.
NOTE:
Please note that your charging block/wall adaptor may be USB A or USB C, please use the diagram below to ensure you order the correct type of cables, being sure to look at both ends of your cable type needs.
If you are unsure which cable type your device requires, please feel free to reach out to us at support@supercallatech.com for additional assistance.
NO! This is not a toy for children. Not only are charging cables plugged into outlets, SuperCalla also contains small magnets. Keep out of reach of all children. Our suggested age of use is 15 and up. Cables can also pose the risk of strangulation. Our cables are intended to be used for charging/data transfer for your mobile devices and notebooks/tablets. Please use them responsibly.
Yes! SuperCalla cables are MFi certified. You may use Apple's MFi Licensee search and our model numbers found below the barcodes on your packaging to search our certification.
SuperCalla is currently patent pending.
SuperCalla Technology
Limited Warranty
This Limited Warranty applies to physical goods, and only for physical goods, purchased from SuperCalla Technology. Please note this warranty does not extend to the devices used with your SuperCalla cable.
What does this warranty cover?
This Limited Warranty covers any manufacturing defects or malfunctions in your new SuperCalla data/charging cable. Please note this warranty does not extend to the devices used with your SuperCalla cable.
How long does the coverage last?
This warranty lasts 30 days after the date of purchase of your SuperCalla data/charging cable. Coverage terminates if you sell or otherwise transfer the cable.
What will SuperCalla Technology do?
SuperCalla will replace any cable proven to be defective or malfunctioning upon receipt at no charge. Please note that we are not responsible for any additional VAT/import/customs duties that the replacement may incur upon shipping.
What does this warranty not cover?
Any problem that is caused by abuse, misuse, normal wear and tear, or an act of nature (such as a flood) are not covered. Lost or stolen cables are not covered under this warranty. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How do you get service?
In order to be eligible for service under this warranty, you must contact us at support@supercallatech.com within 30 days of purchase. Please include your order details as well as a description and photo/video of the issue you are experiencing.
We will review your service request and then send a form which lists all required information to receive a replacement cable. Once we receive the required information, we will schedule shipment of your replacement cable. We may reserve the right to ask the customer to ship back the product for inspection.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
At SuperCalla, our priority is to ensure your cable is delivered in perfect condition. However, if for some reason you are unsatisfied with your purchase, you may return your item(s) in their original condition within 14 days of receipt and we will provide a refund or exchange. Item(s) must be returned in new condition. Please note that we do not provide prepaid return labels. Original shipping costs are not eligible for refund when returning your cables. A restocking fee of $3.00 USD will be deducted from your return. If you wish to return or exchange your item, you will be responsible for the cost of shipping to return your item to us, and this is not eligible for refund. Return packages that have not been shipped to us within 14 days after receipt of the item will not be eligible for refunds.
If you wish to return or exchange your item, please email support@supercallatech.com with your order number and a team member will be in touch to assist you and provide instructions.
If you believe your cable is exhibiting a manufacturing defect, please see our warranty for information.